Shipping Timeframe

All orders will be shipped using our standard shipping option. Delivery typically takes around 5 days, but it can take up to 10 days, depending on your shipping address. If your order takes longer than 14 days, please contact us for assistance.

Please allow additional time during busy seasons, as postal delays are out of our control. Factors such as distance, customs processes, and natural events may also affect delivery times.

Tracking Information

Every order includes tracking information and carrier details, which will be sent to the email you provided at checkout as soon as your package is shipped. Please note that delays may occur due to customs inspections or postal service issues beyond our control. We appreciate your patience and understanding.

Lost or Delayed Orders

Each order is shipped with insured shipping and handling. If your order is lost in transit, held at customs, or returned to us, we've got you covered. Because your package is insured, you will be eligible for a replacement or refund. In such cases, we’ll resend your package with priority shipping and full tracking, if possible.

For support, please contact us at support@froxum.com. Also, refer to our Refund and Return Policy for further details.

Customs, Duties & Import Taxes

All prices on our website are shown in USD, and taxes are fully covered on our end. However, depending on your country’s laws, you may be responsible for paying import duties and customs fees upon delivery. These charges are set by your local customs office and are not included in your order total.

We are not responsible for customs delays or additional charges. Please check with your local customs office for more details regarding your country's import laws.

Extended Delays

In rare cases, delivery may take longer than expected. If this happens, please contact us right away — we will do everything we can to help resolve the issue if it's within our control.

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as received, unworn, unused, with tags, in its original packaging, and you must provide a receipt or proof of purchase.

If your return is approved, we will send you a return shipping label and instructions on how and where to send your item. Items returned without prior approval will not be accepted.

For any return inquiries, please contact us at support@froxum.com.

Damages and Issues

Please inspect your order immediately upon receipt. If you notice any defects, damage, or if you receive the wrong item, contact us right away. We will assess the issue and arrange a suitable solution as quickly as possible.

Non-returnable Items

Certain items cannot be returned, such as perishable goods like food, flowers, or plants, custom or personalized products, personal care items such as beauty products, and hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable. If you have concerns about whether your item can be returned, feel free to reach out.

Exchanges

The quickest way to receive the item you want is to return the original item and place a new order once your return is accepted.

European Union 14-Day Cooling-Off Period

For orders shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification. The item must be in the same condition as received, unworn, unused, with tags, in the original packaging, and accompanied by proof of purchase.

Refunds

Once your return is received and inspected, we will notify you about the approval of your refund. If approved, you will be refunded to your original payment method within 10 business days. Please note that banks or credit card companies may take additional time to process and post the refund.

If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at support@froxum.com.